This Privacy Policy describes how I. OUZOUNIDIS AND CO GP (operating under the trade name Fideles Rent a Car) (hereinafter "we", "us", or "our"), as Data Controller, collects, uses, stores, and protects your personal data when you visit our website https://fideles.gr and use our vehicle rental services.
To provide our services and process your bookings, we collect the following personal data:
Identity & Contact Details: Full name, email address, phone number, residential address, driver’s license details, passport or national ID number.
Booking Details: Vehicle pick-up and drop-off dates and locations, vehicle category, additional extras (e.g., child seats, additional driver).
Payment Details: Payment method and transaction status. Note: All online card payments are processed exclusively through the secure payment environment of Viva.com. Our company does not store or access sensitive card details (such as full card numbers or CVV codes).
Technical Data: IP address, browser type, browsing data, and cookies necessary for the proper functioning of the website.
We process your personal data for the following purposes:
Performance of Contract: To manage your reservation, issue the rental agreement, and deliver the vehicle.
Legal & Tax Compliance: To issue legally required invoices and receipts, submit them to the competent tax authorities (myAADE), and comply with Greek legislation.
Customer Support: To contact you regarding your reservation or respond to your inquiries.
Your personal data is never sold or transferred to third parties for marketing purposes. Data is shared only with essential service providers and partners necessary for our operations:
Viva.com (Viva Payments): For executing and verifying online card transactions securely.
Hosting & IT Support Providers: To maintain website security, uptime, and functionality.
Public & Legal Authorities: When explicitly required by law (e.g., tax authorities myAADE, traffic police in case of traffic violations).
Reservation records and tax documents are retained for the period mandated by applicable Greek tax law (up to 10 years).
Technical logs and cookies are deleted in accordance with our Cookie Policy.
Under the General Data Protection Regulation (GDPR), you have the following rights:
Right of access to your personal data.
Right to rectification of inaccurate data.
Right to erasure ("right to be forgotten"), provided the data is not required to be kept for legal/tax compliance.
Right to restriction of or objection to data processing.
To exercise any of these rights, please contact us at: info@fideles.gr.
I. OUZOUNIDIS AND CO GP (Fideles Rent a Car)
Address: Georgiou Seferi & Mavili, Rhodes, Greece
Phone: +30 6974749968
Email: info@fideles.gr
VAT Number: 800940917
Tax Office: Rhodes
Family-run car rental since 2018.
© 2026 Fideles Rent a Car. All rights reserved.
